| The sign-in email never arrives |
Check spam and the address you typed. Links expire after 20 minutes; request a new one from the sign-in page. Five links per hour can be requested for one address. |
| "This sign-in link is no longer valid" |
Each link works once. If you opened it on another device or it is older than 20 minutes, request a new link. |
| New bulletin says the free plan keeps 3 bulletins |
The Free plan stores your three most recent bulletins. Delete an old one from the Bulletins page, or buy Pro for unlimited history. |
| The booklet prints with the back side upside down |
The printer flipped on the long edge. Choose flip on short edge (short-edge binding) in the print dialog, or if that is what you used, try long-edge; copiers label this differently. |
| Blank pages appear in the booklet |
By design: a folded booklet needs a page count that is a multiple of four, so blank pages are added before the back page. |
| An emoji or symbol is missing from the PDF |
The PDF uses standard print fonts. Emoji and some non-Latin characters are dropped from the print version; accents, curly quotes and dashes are fine. The digital bulletin shows everything. |
| The QR code opens an old bulletin |
The permanent church code opens the latest published bulletin by service date. Make sure this week's bulletin is published, and that its service date is the newest. |
| The digital page shows "Bulletin not found" |
The bulletin is unpublished or the link is mistyped. Publish it from the editor, or use the permanent church link instead of a dated one. |
| Library announcements were not added to a new bulletin |
Only items active on the service date are added: check their Show from / Show until dates. Inside the editor, "Add active ones from library" adds them for the current date. |
| You paid but the account still shows Free or trial |
Open Account; it re-checks the purchase. If it still shows Free, use Restore purchase with the email used at checkout, or open a support ticket with that email address. |