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937-217-7327Legal & security: read the Rule Vault Data Processing Agreement & Written Security Policy.
What Rule Vault Does
Jira keeps no history of automation rule changes — an edited or deleted rule is gone for good. Rule Vault takes a daily snapshot of every automation rule on your site, keeps a version history for each one, shows you exactly what changed, and lets you restore any rule to any previous version in one click.
You'll find Rule Vault in Jira under Settings (gear icon) → Apps → Rule Vault, in the left sidebar. The app has three tabs: Rules, Activity, and Setup.
1. First-Time Setup (Connect a Token)
Rule Vault reads your automation rules through Atlassian's Automation API, which requires an API token from a Jira admin account. A dedicated service account is recommended so the connection survives staff changes.
- Sign in to Atlassian as the account you want Rule Vault to use, and go to id.atlassian.com → Security → API tokens.
- Click the plain "Create API token" button — not "Create API token with scopes." Scoped tokens are rejected by the Automation API. Copy the token (it's shown only once) and note its expiry date.
- In Rule Vault, open the Setup tab. Enter the account's email and paste the token, then click Update credentials.
- Rule Vault tests the connection immediately. Success shows a green banner: "Connected as [email protected]. Daily snapshots are active." An error here means the token is wrong, scoped, or the account isn't a Jira admin.
The token is stored encrypted in Atlassian's Forge secret storage and is only ever used server-side. When a token expires or is rotated, come back to the Setup tab and save the new one — the same green banner confirms it worked.
2. Snapshotting Your Rules
A snapshot is a point-in-time capture of every automation rule on the site. Rules that haven't changed since the last snapshot are skipped, so snapshots are cheap and versions only accumulate when something actually changed.
- Automatic: Rule Vault snapshots your whole site once a day, on its own. No action needed.
- Manual: open the Rules tab and click Snapshot now — do this right after you make a batch of rule changes you want captured immediately.
After clicking, a status message shows how many rules were queued (e.g. "Snapshot started: 245 rules queued, 0 deletion(s) detected"). Large sites are processed in paced batches, so give a big snapshot a few minutes, then click Refresh.
The first snapshot captures every rule as version v1 — that's your baseline. From then on, each detected change adds a new version.
3. Viewing Rules and Their History
The Rules tab lists every captured rule with its current state (ENABLED / DISABLED / DELETED), how many versions Rule Vault holds, and when it last changed. The most recently changed rules sort to the top.
- Find the rule you're interested in and click History.
- The history panel lists every stored version (v1, v2, …) with its capture timestamp.
- Click Diff on any version to see what changed from the previous version, in plain language — for example: "Rule renamed", "Trigger changed", "Changed action 'clone' (value.operations[3])", "Rule disabled".
Diffs ignore cosmetic noise (timestamps, metadata) — if a diff is empty, the rule was re-saved without a real change.
4. Restoring a Rule
Restore rolls a rule back to any stored version. There are two cases:
- The rule still exists: open its History, pick the version you want, click Restore. The live rule is updated in place to that version's configuration.
- The rule was deleted: it shows a DELETED badge in the Rules tab. Restore recreates it from the stored version — in a disabled state, so you can review it in Jira's automation settings and enable it deliberately. It will never start firing behind your back.
Every restore is recorded in the Activity log with who-, what-, and when-level detail, so your audit trail covers recoveries too.
5. Change Alerts (Optional)
If you want to be notified when rules change or disappear, set an alert project:
- On the Setup tab, enter a project key (e.g. OPS) under Alert project key and save.
- Whenever a snapshot detects modified or deleted rules, Rule Vault creates an issue in that project, labelled rule-vault-alert, listing what changed.
- Use your existing notification scheme, watchers, or an automation on that label to route the alert to email or chat.
First-time captures don't alert — only genuine changes and deletions do.
6. The Activity Tab
The Activity tab is a running log of everything Rule Vault has observed and done: CAPTURED (new version stored), MODIFIED, DELETED, and RESTORE events, with rule names, versions, and timestamps. It's the quickest answer to "what changed on this site recently?" and doubles as evidence for audits.
7. If Something Looks Wrong
| What you see | What it means / what to do |
|---|---|
| Red "Snapshots are failing" banner | The stored API token was revoked or expired. Create a new (unscoped) token and save it on the Setup tab — the banner clears on the next successful connection. |
| "Snapshot failed … 401/403" after clicking Snapshot now | Same cause — reconnect the token in Setup. |
| A rule shows 0 new versions after you edited it | Snapshot again and check the diff — if the edit was cosmetic (re-save without changes), no version is created by design. |
| Restore fails with an error | Note the message and contact your admin/support; the app logs full details for diagnosis. |
| Newest Activity entry is older than 24h despite rule changes | The daily snapshot may not be running — check the Setup connection and contact support if it persists. |
Legal & security: read the Release Sync & Notes Data Processing Agreement & Written Security Policy.
What Release Sync & Notes Does
Teams that ship one product from several Jira projects have to mirror every version by hand: create it in each project, keep names and dates identical, release it everywhere at once, and then assemble release notes project by project. Release Sync & Notes removes that toil. You pick one lead project as the source of truth and any number of follower projects; versions created, renamed, re-dated, released, archived, or deleted in the lead are mirrored automatically in every follower. When it's time to ship, one click gathers the issues from every project in the group into a single combined release-notes document, publishable straight to a Confluence page.
You'll find the app in Jira under Settings (gear icon) → Apps → Release Sync & Notes. It has four tabs: Sync Groups, Dashboard, Release Notes, and Audit Log.
Naming note: Jira's newest navigation renames "projects" to "spaces." They're the same thing — wherever this guide says project, your site may say space. A project's versions live on its Releases page (project sidebar → Releases).
How to Get the Most Out of It
- Treat the lead project as the source of truth. All version changes flow lead → followers, never backwards. Make version edits in the lead only; edits made directly in a follower don't propagate and will be overwritten the next time the lead changes or a reconcile runs.
- Leave deletion sync off unless you need it. It's off by default: deleting a version in the lead then leaves follower versions in place. Turn it on only for groups where followers should mirror deletions too.
- Use a name filter to scope what syncs. If the lead project also has internal versions (hotfixes, experiments), set the group's filter — e.g. names starting with "2." — and everything else is ignored.
- Adopt, don't duplicate. If a follower already contains a version with the same name as a lead version, the app adopts it rather than creating a duplicate — and aligns it to the lead. The follower's previous description and dates are recorded in the Audit Log before being overwritten, so nothing is silently lost.
- Trust the nightly sweep. Once a day the app reconciles every group, healing anything a missed event left behind. "Reconcile now" runs the same repair on demand.
1. Create a Sync Group
- Open Settings → Apps → Release Sync & Notes → Sync Groups.
- Under "New sync group," give the group a name (e.g. Product releases).
- Pick the lead project — the one whose versions define the release train.
- Pick one or more follower projects. (The lead can't also be a follower.)
- Optionally set "Only sync versions whose name starts with" to scope the group.
- Review the five toggles: create, update (name/description/dates), release, and archive sync are on by default; deletion sync is off by default.
- Click Save group.
2. Align Existing Versions (Reconcile)
Right after saving a group, press Reconcile now in the group's row. The app compares the lead's versions against every follower and brings them in line: missing versions are created, same-name versions are adopted, and differing fields are aligned to the lead. The result message tells you how many operations ran and how many versions were adopted. Running it a second time should report zero operations — that's how you know everything is in sync.
3. Day-to-Day Syncing
From here on, the app works on its own. Change a version in the lead project — create, rename, edit its description or dates, release, unrelease, archive — and the change lands in every follower, normally within seconds. Nothing to click.
The Dashboard tab shows every lead version with its state (unreleased / released / archived), release date, follower count, and a live in sync / pending indicator. If something shows pending for more than a minute, press Reconcile now on the group — the sweep repairs any missed change.
4. Generate Combined Release Notes
Prerequisite: issues appear in release notes when their Fix versions field is set to the version in question — in each project, on the issues themselves.
- Open the Release Notes tab.
- Select the sync group. The Version dropdown fills with the lead project's versions (released and archived ones are labeled).
- Pick the version and choose how to group the notes: by Project (a section per project) or by Issue type (Story / Bug / Task sections).
- Click Generate combined notes. The document renders as Markdown with clickable issue links and a count of included issues — copy it anywhere, or continue to publishing below.
5. Publish to Confluence
- With notes generated, click Publish to Confluence… and pick the destination space.
- The Confluence page title field defaults to "Release notes — version" — edit it to whatever you like before publishing.
- Click Publish page. A success message links the new page id; the page appears in the chosen space with the same grouped content and working issue links.
Confluence requires page titles to be unique within a space. If you publish the same version twice with the same title, Confluence rejects the second page — just change the title field (e.g. add a date) and publish again.
6. The Audit Log
The Audit Log tab records every action the app takes — creates, updates, adoptions, deletions, reconcile sweeps, and Confluence publishes — newest first, with the space name, version, and details. Update entries include the prior values of any field that was overwritten (e.g. Updated description (prior: description='…')), so an overwritten description can always be recovered by copying it back from the log.
7. If Something Looks Wrong
| What you see | What it means / what to do |
|---|---|
| A version change didn't reach the followers | Give it a minute, then press Reconcile now on the group — it repairs any missed change. If versions never sync, check the group's name filter: the version name may not match it. |
| A change made in a follower didn't sync anywhere | By design. Sync flows lead → followers only. Make version changes in the lead project. |
| A follower's version description changed unexpectedly | The version was adopted into a sync group and aligned to the lead. Its previous values are in the Audit Log entry — copy them back if needed, or remove the project from the group. |
| Deleting a version in the lead didn't delete it in followers | Deletion sync is off by default (a safety choice). Enable "Sync deletions" on the group if you want deletions mirrored. |
| Release notes say "No issues found for this version" | No issues have their Fix versions field set to that version. Set it on the relevant issues in each project and regenerate. |
| Publish to Confluence fails | If the error mentions the title, a page with that title already exists in the space — change the title and retry. If Confluence isn't available at all, your site may not have Confluence or the app isn't installed there; contact your admin or our support. |
Legal & privacy: read the Checklist All HQ Privacy Policy.
What Checklist All HQ Does
Trello's Advanced Checklists let you give checklist items due dates and assignees — but Trello has no view that shows those items across boards. A manager can't see everything assigned to the team, and deadlines buried inside cards get missed. Checklist All HQ is a Trello Power-Up that puts every checklist item from every board you choose into one filterable table: item, assignee, due date, card, list, and board. Filter by person or due date, check items off right from the table, jump to any card, and export the view to CSV for client reporting.
Good to know: checklist item due dates and assignees (Advanced Checklists) are a feature of Trello's paid plans (Standard and up). Checklist All HQ works on any plan, but items only carry due dates and assignees if your Trello plan supports adding them.
1. Install the Power-Up
- Open the Trello board you want to start with.
- Open the board menu → Power-Ups → search for "Checklist All HQ" (or find it in the Power-Up directory) → click Add.
- A Checklist All HQ button appears at the top of your board.
2. First Run — Authorize
Click the Checklist All HQ board button. The first time, Trello asks you to authorize the Power-Up — this grants it a token to read and update checklists as you, limited to boards you can already access. Each member of your team authorizes individually. Your card data goes directly between your browser and Trello — it is never stored on our servers (see the privacy policy above).
3. The Console
The console is one table of checklist items. Out of the box it shows the current board; pick more boards in Settings (next section) to see your whole workspace.
- Filter by board, by member (including Unassigned), or by due window — Overdue, Due today, Due this week, or No due date. "Open items only" is on by default; untick it to include completed items.
- Sort by clicking any column header; click again to reverse. Overdue items are highlighted red.
- Check items off with the checkbox in the first column — the change is saved to Trello instantly.
- Open the card by clicking its name.
- Export CSV downloads exactly what the current filters show — handy for status reports and client updates.
- Card badges: on the board itself, cards show an orange "N items due" badge counting their open, due-dated checklist items.
4. Choose Which Boards Feed the Console
- On the board's Power-Ups screen, open Checklist All HQ → ⚙ Settings (the gear icon).
- Tick the boards you want included — any open board you're a member of is listed.
- Click Save, then reopen the console. Items from all selected boards appear together, each labeled with its board and list.
5. Free Plan, Pro Plan & Billing
The free plan tracks the current board only. The Pro plan unlocks workspace-wide tracking (unlimited boards) and is priced flat per workspace — not per user: $12/month, or $99/year with a 7-day free trial. Every member of the workspace benefits from one subscription.
- Upgrade: open the console on any board — the upgrade banner shows both options. Checkout is handled securely by Stripe; the app never sees your card details.
- Manage or cancel: open ⚙ Settings → Manage subscription (or go directly to the billing portal), sign in with your billing email, and update your card or cancel anytime. Cancellations take effect at the end of the paid period.
6. If Something Looks Wrong
| What you see | What it means / what to do |
|---|---|
| The authorize popup opens but nothing happens after granting access | Your browser may be blocking popups or third-party storage for trello.com. Allow popups for Trello and try again; if it persists, contact support. |
| Items show no assignee or due date | Those fields come from Trello's Advanced Checklists (Standard plan and up), and are per-item — hover a checklist item on the card to add them. |
| A board is missing from the Settings list | You can only include open boards you're a member of. Ask to be added to the board, or unarchive it, then reopen Settings. |
| Items you expect are missing from the table | Check the filters first ("Open items only" hides completed items). Items on archived cards are excluded by design. |
| The table looks stale after changes made in Trello | Click Refresh — the console loads a fresh snapshot when opened and on demand. |
| You upgraded but multi-board tracking is still locked | Click Refresh once — the license activates the moment payment completes. Still locked? Email us with your workspace name and the email used at checkout, and we'll fix it fast. |
Legal & privacy: read the ConfigMonitor Privacy Policy.
What ConfigMonitor Does
Jira's built-in audit log tells you that a workflow, field, or scheme changed — it never tells you what changed. When a workflow breaks or a field disappears from a screen, admins are left guessing. ConfigMonitor answers the whole question: it automatically snapshots your site's configuration every hour — workflows, custom fields, field configurations, screens, screen schemes, permission schemes, notification schemes, and issue type schemes — computes before/after diffs, names the admin who made each change, and keeps a filterable timeline you can export to CSV for compliance evidence.
You'll find ConfigMonitor in Jira under Settings (gear icon) → Apps → ConfigMonitor — Configuration Audit.
Nothing to configure, no tokens ever: ConfigMonitor runs entirely on Atlassian's Forge platform using the permissions you approve at install. It has no setup tab, never asks for an API token or any credential, and sends no data outside Atlassian.
1. Install and Capture Your Baseline
- Install ConfigMonitor from the Atlassian Marketplace (a Jira site admin approves the read scopes at install).
- Open Settings → Apps → ConfigMonitor and click Snapshot now.
- You'll see "Baseline captured: N configuration objects." That baseline is the starting point — history begins at install, so changes made before ConfigMonitor was installed aren't visible.
From then on, ConfigMonitor snapshots automatically every hour. Use Snapshot now whenever you want a change you just made captured immediately.
2. Reading the Timeline
The timeline lists one row per configuration change, newest first: when it happened, the object type and name, the kind of change (created, modified, or deleted), who made it, and a plain-language summary — for example, "Transition 'Escalate' added to workflow 'Bug workflow'." Use the object-type dropdown to focus on just workflows, just custom fields, and so on.
3. Who Made the Change
ConfigMonitor correlates every detected change with Jira's native audit log and shows the matching admin in the Actor column. For a handful of object types, Jira's own log records nothing — in those cases ConfigMonitor says "not captured by Jira" rather than guessing. That's deliberate: it tells you the change is real but Jira didn't log an author for it, which is information you can't get anywhere else.
4. Compliance CSV Export
Click Export CSV to download the timeline exactly as filtered — timestamp, object type, object name, change type, actor, and summary per row. It's the change-management evidence a SOC 2 or ISO 27001 auditor asks for, ready to attach.
If a configuration object's name starts with a character like = or
+, the export prefixes it with an apostrophe so spreadsheet apps treat it as
text instead of a formula. That's a security feature, not a glitch.
5. If Something Looks Wrong
| What you see | What it means / what to do |
|---|---|
| The timeline is empty right after install | Expected — the first snapshot is a baseline and produces no events. Changes made from that point forward appear on the next snapshot. |
| A change you just made isn't showing yet | Automatic snapshots run hourly. Click Snapshot now to capture it immediately. |
| An event's actor says "not captured by Jira" | By design — Jira's native audit log recorded no author for that object type. The change itself is fully captured with its diff. |
| A burst of events after a big admin session | Expected — each changed object gets its own event, so a scheme overhaul produces one event per object touched, each with its own diff. |
| You renamed a custom field but no event appeared | Check where you renamed it. ConfigMonitor tracks the global field (Settings → Issues → Custom fields → Edit). Renaming a field inside a project's own settings changes a project-scoped alias, not the global field — Jira reports no global change, so there's nothing to record. |
| A change made before ConfigMonitor was installed isn't visible | History starts at the install-time baseline; ConfigMonitor cannot reconstruct earlier state. |
| Automation rule changes don't appear | Correct for now — Atlassian hasn't yet opened the Automation Rule API to Forge apps, and the app never uses API-token workarounds. Rule tracking ships the moment Atlassian enables it. |
Legal & privacy: read the Audit Log & Board History Privacy Policy.
What Audit Log & Board History Does
Trello's activity menu stops at the last 1,000 actions, whole classes of changes never appear in it, and when a card is deleted its history vanishes with it. Audit Log & Board History gives a board a permanent memory: every action, in one searchable timeline — who did what, when — including who deleted which card, with filters by person, action type, and date, and CSV export for reviews and compliance. History is recorded by a server that keeps listening even when nobody has the board open.
Good to know: history starts recording the moment an admin connects the board. The Power-Up cannot see back in time, so connect it before you need the record, not after.
1. Install and Start Recording (Admin Required)
- Open the Trello board → board menu → Power-Ups → search for "Audit Log & Board History" → click Add.
- Click Connect in the popup that appears (or later via the board's Power-Up settings). Trello asks you to authorize — the token is read-only, expires after 30 days, and is used only to set up recording; it is never stored on our servers.
- Recording begins immediately, and the settings panel shows every board member who switched it on and when.
Only a board or workspace admin can start recording — turning on a service that records colleagues' activity is an admin's call to make. Regular members see an "ask an admin" message. The same rule applies to stopping recording and to deleting history.
2. The Timeline
- Whole board: click the Audit Log button at the top of the board. Filter by person, action type, or date range; page through as far back as your plan keeps.
- One card: open any card and click the Card history badge to see just that card's timeline.
- Deletions: deleted cards are highlighted — the row shows who deleted the card, when, and the card's title, even though the card no longer exists in Trello.
- CSV export (Pro): downloads exactly what the current filters show — ready to attach to a review, dispute, or compliance request.
Every member of the board can read the board's timeline — the same visibility Trello's own activity feed has. An audit log only one person can read is a log the team cannot trust.
3. Free Plan, Pro Plan & Billing
The free plan records one board per workspace with a rolling 7-day history window. Pro removes both limits — unlimited boards, history kept for as long as you're subscribed — and adds CSV export. Pricing is $4 per seat per month, or $40 per seat per year (two months free), billed per workspace.
- Upgrade: open the Power-Up's settings on any board and click Upgrade. Checkout is handled securely by Stripe; we never see your card details. The plan activates within a minute of payment.
- Manage or cancel: settings → Manage billing opens the Stripe billing portal for seat changes, invoices, payment method, and cancellation. Only a workspace admin can open it.
- If a payment fails, your history is safe: paid history is protected for 30 days past any billing hiccup — far longer than Stripe's retry cycle — so a card problem never destroys your record.
4. Stopping Recording & Deleting History
Because this is an audit product, stopping and deleting are deliberate, admin-only, visible acts:
- Stop recording (settings, admin only): recording halts immediately, every board member can see who stopped it and when, and the history is kept for 30 more days — export it, delete it deliberately, or re-connect within that window to keep it.
- Delete this board's history (settings, admin only): offers a CSV export first, requires typing the board id to confirm, and leaves a permanent deletion record — who, when, how many events, covering which dates — visible to every board member. Every deletion in this product leaves that mark, including automatic free-plan pruning.
- Disabling the Power-Up does not stop recording — it clears only your own settings. If any single member could switch off the board's audit log, it would not be an audit log. Ask an admin to stop recording from settings.
5. What Gets Stored (the Short Version)
The server stores action metadata: the action type, the actor's Trello member id (never their name), card and list ids and titles, timestamps, and which fields changed. It never stores card descriptions, comment text, attachments or their filenames, or anyone's name, username, email, or avatar — names you see in the timeline are resolved in your own browser from the board itself. The full detail is in the privacy policy.
6. If Something Looks Wrong
| What you see | What it means / what to do |
|---|---|
| "Only a board or workspace admin can start recording" | By design — connecting a board is an admin action. Ask a board or workspace admin to click Connect. |
| "Free plan covers one board per workspace" | The free plan records a single board. Upgrade to Pro from settings to add more boards. |
| Events older than a week are missing | The free plan keeps a rolling 7-day window, enforced server-side. Pro keeps history for as long as you're subscribed. |
| "Session expired — close and reopen this view" | Trello's iframe tokens expire after 15 minutes of an open view. Close the Audit Log window and reopen it. |
| Actions from before you connected the board aren't shown | History starts when recording starts — the Power-Up cannot reconstruct what happened before it was connected. |
| A name in the timeline shows as an id string | That member has left the board (or their data was erased on request), so Trello no longer resolves their name. The server stores ids only, never names. |
| You upgraded but export is still locked | Entitlement flips within a minute of payment. Close and reopen the Audit Log view; if it persists, contact support with your workspace name. |
Legal & security: read the Find and Replace Privacy Policy.
What Find and Replace Does
Trello has no find and replace. When a client gets renamed, a product gets rebranded, or a term is retired, the old wording sits on dozens or hundreds of cards. This Power-Up searches card titles, descriptions and checklist items for any text — across the current board, or every board in the workspace on Pro — shows a before/after preview, rewrites every match in one job with per-card receipts, and can undo the entire job for 7 days. It can also watch boards for banned or outdated terms and alert you the day one reappears.
1. Install and Authorize
- On your board, open Power-Ups, find Find and Replace + Banned Term Watch, and add it.
- Click the new Find & Replace board button.
- The panel asks you to authorize (read and write). This is your own Trello authorization — every search and every edit the Power-Up makes runs under your own permissions. It can never change anything you couldn't change by hand.
2. Search
Type the text to find. Matching is plain text (no regular expressions), case-insensitive by default with a case-sensitive option. Results list every matching field — which card, which field, how many hits — with the surrounding text for context. On the free plan you search the current board; Pro adds the whole workspace (workspace admin required for workspace-wide).
3. Preview and Rewrite (Pro)
- Enter the replacement text and open the preview: every field shows its exact before and after. Untick any row you want left alone.
- Run the rewrite. The job applies to the card's live text at that moment — anything edited between preview and execution is skipped and reported, never overwritten.
- The receipt lists every field: changed, skipped, or refused (a card you can't edit fails that item only; the rest of the job lands). Export it as CSV for your change-management records.
One approved rewrite runs exactly once — double-clicking the button or retrying a request cannot apply it twice.
4. Undo
Every rewrite job can be undone for 7 days, once per job. Undo is conflict-safe: a field is restored only if it still holds exactly what the rewrite wrote. If a colleague edited the field afterwards, their edit wins and the receipt reports a conflict instead of clobbering their work.
5. The Banned-Term Watch (Pro)
Save a term and watch a board, and the Power-Up raises an alert the day the term reappears in a title, description or checklist item — with a link to the exact card and field. The watch alerts only; it never edits a card on its own. Any subscribed member can add terms and see alerts; removing a term or dismissing its alerts requires the member who added it or a workspace admin, so the watch can't be quietly switched off.
6. Free Plan, Pro Plan & Billing
- Free: search the current board with context, before/after preview, and per-card links to fix things by hand.
- Pro: execute rewrites, whole-workspace search and rewrite, receipts with CSV export, 7-day undo, saved patterns and the banned-term watch.
- Billing is per workspace, handled by Stripe Checkout and the Stripe customer portal (seat changes, invoices, cancellation). Upgrading and billing actions require workspace admin.
7. If Something Looks Wrong
| Symptom | Explanation |
|---|---|
| The board button doesn't appear after adding the Power-Up | Refresh the browser tab. If it persists, third-party cookies may be blocked for trello.com or fr.maconapps.com — Trello Power-Up iframes require them. |
| "Rewrite" is greyed out or refused | Executing rewrites is a Pro feature; searching and previewing are free. Workspace-wide rewrites additionally require Trello workspace admin. |
| A field shows as "skipped" on the receipt | Its text changed between your preview and the run, so the app left it alone rather than overwrite the newer edit. Re-run the search to catch it. |
| A field shows as "refused" | Trello refused the write under your permissions — usually a board or card you can't edit. The rest of the job still completed. |
| Undo isn't offered on an old job | Undo lasts 7 days per job. The before/after values needed to restore text are deleted after that window (see the privacy policy). |
| A big board's result says "partial" | Boards are searched up to 5,000 cards, and anything beyond that is reported as partial rather than silently skipped. |
| Search finds text in a comment or custom field — or doesn't | It doesn't, by design: only card titles, descriptions and checklist items are searched. Comments, attachments, custom fields, labels and list names are out of scope. |
| You upgraded but Pro is still locked | Entitlement flips within a minute of payment. Close and reopen the panel; if it persists, contact support with your workspace name. |
Still Stuck?
The fastest route is a ticket in our support portal — include the name of the app, what you were doing, and any error message you saw. You can also email [email protected] or call 937-217-7327, and we'll get you sorted out.