Get in Touch
Having trouble with one of our apps, or have a question about a Macon Apps product? The support portal is the best way to reach us — your request gets a ticket you can track from submission to resolution.
Support Portal
Open a support request in our service portal — the fastest way to get help, with updates and a full history of your ticket.
Open the Support PortalWhat to Include
To help us resolve your issue faster, please include the name of the product, the device and operating system you're using, and a short description of what happened. For Atlassian Marketplace apps (such as Rule Vault), include your Jira site URL, the app name, and — if the issue concerns a specific automation rule — the rule's name. Please never include API tokens, passwords, or other credentials in a support request.
Security & Data Practices
Our Atlassian Marketplace apps are built on Atlassian Forge and designed so customer data never leaves Atlassian's infrastructure. For Rule Vault, that includes encrypted credential storage with self-service rotation and removal, least-privilege token guidance, zero egress outside Atlassian, and automatic deletion of all stored data on uninstall. Full details, including our Data Processing Agreement and Written Security Policy, are published here:
Rule Vault — DPA & Security Policy
Data Processing Agreement, security measures, credential handling, and incident-response commitments for Rule Vault.
View the policyReport a Vulnerability
Security reports are acknowledged within 2 business days. Critical issues are remediated in line with Atlassian Marketplace security policies.
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